Policies and Procedures

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Cancellations

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I ask that you provide 24 hours notice before cancelling an appointment. I do understand that illness can come on unexpectedly and will always appreciate that you cancel your appointment so as to protect others from illness. With that, there is a grace period of your first last minute cancellation.

 

When cancellations occur with less than 24 hours notice, client must pay 50% of the missed appointments before being able to schedule another appointment. If 2 consecutive reschedules occur with less than 24 hours notice, a 50% non-refundable booking fee will be required and can be applied toward the completed appointment. 

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No-Shows

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No-shows will require a 50% non-refundable booking fee in order to schedule another appointment. It will be applied to the total of the completed appointment. It is always at the discretion of Melissa Lee Studios at The Twisted Hive to decline to schedule any future appointments after a no-show.

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Late Policy

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I understand that late happens. If, for any reason, you believe that you will be arriving late to your appointment, PLEASE text or call directly to

253-273-4821. I work hard to schedule the necessary amount of time needed for the service. Accommodating late arrivals is sometimes impossible without disrupting the other clients that are scheduled that day. Please be aware that if you do arrive late, I cannot guarantee that your full service will be performed that day. In some cases, tardiness may require cancellation or rescheduling your appointment for another day. Should that be necessary, the last minute cancellation policy may apply.

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Damaged Hair/Color Corrections

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If you have hair that has been damaged due to relaxer, texturizer, keratin treatment, color, heat, extensions or neglect; an undesired or previous result from a color service provided at home or elsewhere; and/or have used color conditioners or products, please be patient and understand that it can take several appointments to reach your hair goals. It may not be possible to reach your desired results in one visit. It is always at the discretion of Melissa Lee Studios at The Twisted Hive to decline to provide any service that may compromise the integrity of the hair or is not within her specialty.

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Service Redo Policy

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I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit and I will be happy to correct the issue. The revision policy does not include a change in the original and agreed upon service, and any revision requests made after the 7 day period from the original service date will be subject to approval. I do not offer refunds for services.

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Retail Return Policy

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Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.

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Pricing

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All published prices are starting points for services. Prices may vary due to certain factors, such as: the hair's length, density, and condition; the complexity of the service; the additional time needed; and/or the amount of product being used.

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Allergies

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For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having any service performed.